🗝️ Many support queries relate to user configuration mistakes rather than system faults. Understanding these patterns helps resolve issues quickly and reduces escalations.
⚠️ Important: Always confirm the user’s LinkedIn product and workflow before troubleshooting — most issues stem from incorrect setup.
Common Error 1: Message in a Connection Request on Free LinkedIn
Users with free LinkedIn accounts cannot send connection messages.
If a message is added, all connection requests will fail.
Fix by removing the message and resuming the automation.
Common Error 2: Incorrect LinkedIn Search Type Selected
Users may select Recruiter, Sales Navigator or Premium incorrectly.
This causes failed searches, no lead imports or broken dynamic lists.
Fix by creating a new automation with the correct search type.
Common Error 3: Invalid or Expired LinkedIn URLs
URLs pasted from Recruiter or Sales Navigator may expire or be incomplete.
This results in no leads appearing or repeated failures.
Fix by repasting a fresh URL and rebuilding if required.
Common Error 4: Expecting Email Reply Detection
Automations cannot detect email replies.
Users may assume the automation will stop after an email follow-up.
Fix by ensuring email is the final step in the workflow.
Common Error 5: User Logged Into LinkedIn During Run Times
Dual logins may trigger shared-login warnings.
Automations may stall or generate errors.
Fix by adjusting automation run times to periods when the user is offline.
💡 Best Practices
Start troubleshooting by checking Activity and Monitoring logs.
Ask users for their LinkedIn visibility (free vs paid) before diagnosing messaging issues.
Rebuild faulty automations rather than excessively modifying broken ones.
🤔 FAQs
Q1: Why did the automation stop sending follow-ups?
Answer: The user may have replied manually or the prospect replied, causing the sequence to pause.
Q2: What if all profiles show errors with no explanation?
Answer: Escalate for development investigation using an ADO ticket.