🤓 Tip: The Activity tab and Admin Monitoring Panel are the primary tools for checking whether an automation ran correctly and diagnosing steps that failed or didn't complete. Both are only accessible from within the automation itself - not from the main Automations list.
Finding the Activity Tab
⚠️ Important: The Activity tab is not visible from the main Automations list. You must open the individual automation first.
Go to Automations.
Click the name of the automation you want to inspect (in the Active Automation section).
Once inside the automation, look at the tabs at the top of the page.
Click Activity.
The Activity tab shows a chronological log of every action the automation has performed — connection requests, emails, follow-ups, and any other configured steps.
Understanding Activity Statuses
Status | What it means |
Sent | The step completed successfully. |
Pending | The step is queued and hasn't run yet. This is normal if the automation hasn't reached its next scheduled run window. |
Failed | The step did not complete. Click the entry to see the error message. |
Filtering the Activity Feed
Use filters to narrow what's shown in the Activity tab:
Click the filter options at the top of the Activity tab.
Select Errors to show only failed actions - this is the fastest way to identify which step didn't complete.
Select Accepted Connections to find warm leads who have connected.
Select a specific action type (Requests, Messages, Replies) to narrow the view.
Using the Admin Monitoring Panel
If you have admin permissions, the Monitoring panel gives you a cross-organisation view of all automations - useful when the same issue appears across multiple automations or users.
📌 Note: The Admin Monitoring Panel is only available to users with admin permissions.
Open the Admin interface and navigate to Monitoring.
Search by User Name, Automation Name, or Automation ID.
Review the activity log for error patterns.
Use this view to identify whether failures are isolated to one user or widespread.
What to Do When a Step Has Failed
Open the automation and go to the Activity tab.
Filter by Errors.
Click the failed entry to read the error message.
Check for common causes: LinkedIn account limits reached, invalid search URL, missing email integration, or the LinkedIn user being logged in at the same time as the automation.
If the cause is not clear from the error message, raise a support ticket. Include the automation name and ID, the step that failed, the date and time it last ran, and a screenshot of the error message.
Do not manually replay failed steps - escalate to the support team if failures persist.
⚠️ Important: Avoid replaying failed steps manually. This can cause steps to execute out of sequence and trigger messages referencing outdated context. Always escalate repeated failures to support.
🤔 FAQs
Q: I can't find the Activity tab — where is it? A: The Activity tab only appears once you've opened a specific automation. From the main Automations page, click the automation name to open it, then look for Activity in the tabs at the top of that page.
Q: The Activity tab shows no recent entries — is the automation broken? A: Not necessarily. If the automation is outside its scheduled run window, or it's a new automation that hasn't completed its first run yet, the Activity feed will be empty. Check the automation's schedule settings to confirm when it's next due to run.
Q: A step is showing as Pending — should I be concerned? A: Pending means the step is queued but hasn't run yet. This is normal. If a step remains Pending for longer than expected given the automation's run schedule, check the schedule settings and confirm the automation is set to Active.
Q: Can I replay a failed step myself? A: No — do not replay failed steps manually. Contact the support team with the automation details and they will investigate and action it if appropriate.