The Right to Represent question is a chatbot block in Elay that asks candidates whether they give permission to be represented by your agency to employers. On its own, it does not automatically write any data to Vincere - what happens to the answer depends entirely on whether you have mapped the block to a CRM field.
How the Right to Represent Question Works
The question is built as a Single or Multiple Choice block inside your Elay chatbot script. Like any choice block, it:
Presents the candidate with predefined answer options (for example, Yes / No).
Can branch the conversation to different groups depending on the candidate's answer.
Optionally writes the selected answer to a field in Vincere when the conversation completes.
How the Answer Feeds Through to Vincere
Whether the answer syncs to Vincere depends on whether a CRM field has been linked to the block:
Scenario | What happens in Vincere |
Block is mapped to a custom field | The selected answer syncs to that custom field on the Candidate record in Vincere when the chatbot conversation completes. |
Block is not mapped to any CRM field | The answer is used for chatbot logic only (for example, branching). Nothing is written to Vincere. |
đ Note: If the candidate skips this question, no value is written to the CRM - the field is left blank rather than filled with a placeholder.
How to Map the Question to a Vincere Field
To make the Right to Represent answer sync to Vincere, you need to link the block to a CRM field in the block settings. You will need a custom field set up in Vincere first - see Custom Fields on Candidate and Client Records for how to configure one:
Open your chatbot and go to the Script tab.
Locate the Right to Represent block and open its configuration.
In the block settings, select the relevant CRM field (for example, a custom field named Right to Represent).
Save the block configuration.
Confirm CRM Integration is enabled in the chatbot Settings tab.
â ď¸ Important: CRM Integration must be turned on for the chatbot, or no data will sync to Vincere regardless of field mappings.
Checking Whether the Answer Synced
After a candidate completes the chatbot:
Open the Candidate record in Vincere.
Look for the custom field you mapped (for example, Right to Represent).
The field should show the answer the candidate selected.
If the field is blank, check that:
the block was saved with the correct CRM field selected,
CRM Integration is enabled on the chatbot,
and the candidate completed (rather than abandoned) the chatbot flow.
âFAQs
Q: The candidate answered the question but nothing appeared in Vincere. Why?
A: The most likely cause is that the block was not linked to a CRM field, or CRM Integration was not enabled on the chatbot. Check the block configuration and the chatbot Settings tab.
Q: Can I use the answer to branch the chatbot without syncing it to Vincere?
A: Yes. Simply leave the CRM field mapping blank on the block. The answer will still drive branching logic, but nothing will be written to Vincere.
Q: Which CRM field should I map the Right to Represent answer to?
A: There is no standard Vincere field for this by default. You will need to create a custom field in Vincere (such as a dropdown or single-select field) and then map the block to that field in Elay.