You can now add CC and BCC recipients to email steps within your automation workflows. Whether you need to copy a line manager, notify a compliance inbox, or loop in a colleague without them seeing the full reply thread, CC and BCC fields let you control exactly who receives each automated email — all configured once in the step, with no manual forwarding required.

Contact-based automation workflows now support dynamic sender and recipient configuration on email steps. You can set the "From" address to the contact owner rather than a fixed sender, ensuring automated emails arrive from the person the contact actually knows. Recipient fields are equally flexible, letting you route each message based on contact data rather than hardcoded values — improving both relevance and response rates.

SMS steps in your automations now support merge tags, allowing you to dynamically insert record data — such as candidate first name, application ID, or other field values — directly into the message body. Every SMS sent through the automation is personalised to the recipient automatically, with graceful handling for any missing or unsupported tags to ensure reliable delivery across all your existing workflows.